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Open your privacy terms at royal47

Your lobby choices, wallet records for Touch 'n Go, GrabPay, Boost dan FPX, and support chats sit under one Privacy Policy at royal47.

Account data useCookie choicesMalaysia wallet contextPrivacy contact paths
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royal47 Open your privacy terms at royal47
CONTACT PATHS

Check privacy contact paths

Privacy questions should reach the team that can see account logs and wallet references safely. Use the contact path that matches your request, and avoid sending full card, bank or identity scans unless we ask through a secure channel. We may ask you to confirm your account details before we act on a correction, access request or deletion request.

Team online

Privacy email

Send privacy questions to [email protected] with your account name, registered mobile number and a short description of what you need. Do not include your password or full banking data in the message.

Live chat handoff

If you are logged in, ask chat to route your privacy request to the data team. Chat can record the request, confirm your account session and tell you what proof may be needed.

Verification desk

For name, mobile or wallet corrections, our verification desk checks account ownership before changes are made. This protects your account from edits requested by someone who cannot prove control.

ACCOUNT CARE

Browse our account data controls

We treat privacy as part of account operation, not a separate afterthought. The same controls that protect login access also shape how we store wallet references, support chats, cookie records and verification…

Account details

We collect the details needed to create and maintain your account, such as registered mobile number, login name, security checks and support history. These records help us recognise your account and answer privacy requests accurately.

Wallet records

Touch 'n Go, GrabPay, Boost dan FPX references may be stored with time, amount and transaction status. We use them to match deposits, verify withdrawals and resolve wallet disputes tied to your account.

Cookie settings

Cookies help keep your session active, remember language settings and spot unusual access patterns. You can change browser cookie settings, but some account pages may not work properly if required session cookies are blocked.

Access protection

Login attempts, device signals and IP records are checked for account protection. If we see activity that does not match your usual access pattern, we may ask for extra confirmation before wallet changes continue.

Retention periods

We keep personal data only for account operation, dispute handling, security checks and duties under applicable law. When records are no longer needed, we delete, anonymise or restrict them according to the record type.

Your choices

You may ask to access, correct or delete certain personal data, subject to account checks and legal needs. We will explain if a record must be kept for security, payment tracing or legal reasons.

See your privacy questions answered

The answers below explain common privacy requests we receive from Malaysia account holders. They focus on account data, wallet records, cookies, correction steps and contact routes. If your question involves a live account or payment reference, contact us through a secure channel so we can confirm ownership before acting.

It covers data linked to your account, including registration details, login records, device signals, cookie data, wallet references, support chats and verification material. It also explains why we collect each type and how requests are handled.

We collect payment references to match deposits, verify withdrawals, resolve disputes and keep account records accurate. Touch 'n Go, GrabPay, Boost dan FPX records are used only for account and wallet handling.

Yes. Send a correction request through privacy email or logged-in chat. We may ask for proof that you control the account before changing a mobile number, name, wallet link or verification record.

Cookies support login sessions, language preferences, security checks and page performance. You can manage cookies in your browser, but blocking required session cookies may stop parts of the account area from loading properly.

Only teams that need the data for account support, wallet handling, security checks or legal duties can access it. Service partners may process limited records for hosting, payments or verification under agreed controls.

Retention depends on the record type and the reason it was collected. Some support chats may be shorter lived, while payment, security and verification records may need to stay longer under applicable law.

You can ask us to close your account and delete data that is no longer required. Some records may stay restricted for payment tracing, dispute handling, security checks or legal duties where local law requires it.

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